The New Shape of Superpowered B2B Customer Experiences
Through this annual global research study, we set out to understand how B2B brands can design the ultimate customer experience, and how this experience has evolved year on year.
At a time when disruptive forces are altering every facet of business and society, Merkle B2B's global insights group, B2B International spoke to 3,505 buyers of B2B products and services and asked them to retrace the steps on their journeys for 6,212 recent B2B purchase experiences. Then, we asked them to identify which ingredients mattered to them at various stages on the decision-making journey.
In this report, you will learn: